Write to us at soporte@fudd.app and we'll respond as soon as possible, usually within 48 hours.
Frequently Asked Questions
Before contacting us, check our FAQ section. Your question may already be answered there.
User Guide
Not sure how to use a feature? Visit our How to Use guide with step-by-step instructions.
Report a Problem
If you found a bug or something isn't working correctly, please send us an email at soporte@fudd.app with the following information so we can help you faster:
- Problem description: What were you doing when the error occurred?
- Device: brand and model of your phone (e.g., Samsung Galaxy A54).
- Android version: you can find this in Settings → About Phone.
- Screenshot: if possible, attach an image of the error.
Subscriptions and Payments
Premium plan subscriptions are managed directly through Google Play. For payment-related topics:
- Cancel subscription: open Google Play → Menu → Subscriptions → Fudd → Cancel subscription.
- Request a refund: visit Google Play Help Center to request a refund.
- Subscription issue: if you paid but don't see Premium features active, sign out and sign back in. If the problem persists, contact us.
Delete Your Account
If you wish to delete your account and all associated data, you can do so in two ways:
- From the Application: go to Profile → Delete Account.
- By email: send a request to soporte@fudd.app from the email associated with your account.
Deletion will be processed within a maximum of 30 days. Note that data stored locally on your device is deleted when you uninstall the Application.
Suggestions
Have an idea to improve Fudd? We love receiving feedback. Send your suggestions to soporte@fudd.app with the subject line "Suggestion" and we'll review it carefully.